Payday outage hits HDFC Bank’s app, net banking

MUMBAI: ’s net banking and mobile banking services were down for many customers for a large part of Monday. With digital banking services down around payday, several customers could not make scheduled fund transfers.

The bank responding to customer complaints attributed it to a technical glitch, and said some customers have been facing trouble logging into net banking and the mobile app. “Our experts are working on it on priority, and we are confident we will be able to restore services shortly,” the statement said. The outage on Monday reminded customers of the nearly week-long problems that they faced in November last year when the bank launched a new version of its mobile app.

Untill Tuesday morning, the bank services were down. Several account holders complained on Twitter about HDFC services, especially the netbanking service, not working.

Problems with the app drove all customers to netbanking, which also stalled because of heavy traffic. Sources in the bank said that the launch of a concerted campaign to push online transactions through discount offers for use of the bank’s debit cards had also resulted in an increase in transactions.

Receive News & Ratings Via Email - Enter your email address below to receive a concise daily summary of the latest news and analysts' ratings with's FREE daily email newsletter.

On Monday, many customers took to social media to air their grievances. Customers complained about their inability to make crucial payments that were scheduled to follow their salary dates. HDFC Bank is the largest private lender with over 49 million customers. According to the bank, of its total transactions, 92% take place over the internet and mobile with branches, ATMs and phone banking accounting for the remaining 4%, 3% and 1% respectively.

Ten years ago ATMs were the primary channel for bank, accounting for 40% of transactions followed by internet and mobile at 29% and branches and phone banking accounting for the rest. HDFC Bank has 2.95 crore debit card holders who on an average transact 5.1 crore times using the card for shopping. Customers speculated that the bank’s move to upgrade to the new version of the web and mobile application had resulted in servers being down. The lender has come out with a new version of its mobile banking app but continues to allow transactions in the earlier one.
Download The Times of India for Latest .

Leave a Reply

Your email address will not be published. Required fields are marked *